Frequently Asked Questions

The Madison offers a variety of amenities, such as the bike air and repair center, game room and a washer & dryer included. For a complete list of community and apartment amenities, visit https://www.bethemadison.com/amenities.

The Madison is proud to offer On-Site Maintenance. Submitting a maintenance request is easy! Call or stop by the Leasing Office, or submit your request through your online resident portal via the web or your mobile app. For after-hours maintenance emergencies, please call the Leasing Office and select the option to leave a voicemail for the on-call maintenance technician. 

The Madison offers a variety of convenient options to pay your rent. You may pay online in your resident portal via the web or mobile app. You can even set up auto-pay! Checks and money orders are also accepted in the Leasing Office. We are not permitted to accept cash. 

To reserve your new home at The Madison, you may conveniently apply either online or in person at the Leasing Office. Availability is updated daily at  https://www.bethemadison.com/floorplans. Browse available apartment homes and click 'Apply Now' to reserve your preferred apartment home. Once your application is submitted, our Leasing Team will contact you. 

We look forward to showing you around The Madison! Scheduling your community tour in advance allows us to prepare floorplans and availability that are specifically tailored to your needs and preferences. It's easy to schedule a tour on a day and time that works for you using the self-scheduler on our website,  https://www.bethemadison.com/. Of course, you're welcome to stop by our office without an appointment if you'd like. See you soon!

Yes, The Madison our Columbus, Ohio apartments are pet-friendly. Please view our amenities https://www.bethemadison.com/amenities  page for pricing or contact the leasing office for our pet policy.

The Madison is located in Downtown Columbus, a vibrant neighborhood where historic architecture meets modern convenience. This area offers walkable streets, cultural attractions, and easy access to major employers.

• Short North Arts District – Known for art galleries, boutique shopping, and lively nightlife.
• German Village – Offers historic charm with brick streets and cozy cafes.
• Arena District – Home to sports venues, concerts, and entertainment hotspots.

Living in Downtown Columbus means enjoying a dynamic lifestyle with culture, convenience, and community at your doorstep.

• Historic Elegance - The Madison blends the grandeur of the Madison-White Haines buildings with modern luxury finishes.
• Urban Convenience - Walk to dining, shopping, and entertainment along Gay Street and High Street.
• Cultural Access - Close to Ohio Theatre, Columbus Museum of Art, art galleries, and Scioto Mile for arts and recreation.
• Connected Location - Quick access to I-70 and I-71 for easy commuting.

There’s always something exciting near The Madison. Explore these categories:

Shopping

• Short North Arts District - few minutes from The Madison and is one of the city's premier destinations for shopping, dining, and nightlife
• North Market – A historic public market with local vendors and specialty goods.

• Arnold Sports Festival, OhioHealth Cap City Marathon, COSI Science Festival, Columbus Arts Festival, Columbus Book Festival, Columbus Jazz and Rib Festival, PRIDE, Food Truck Festival, and more!

• Veritas and Chouette (fine dining)
• Butcher and Rose (steakhouse)
• Speck Italian Eatery (modern Italian)
• Wolf's Ridge Brewing (brunch and dinner)
• Hank's Low Country Seafood & Raw Bar (seafood)
• North Market (best variety and local food vendors)
• The Guild House (upscale dining with seasonal menus)
• Gay Street District – Eclectic mix of restaurants and coffee houses.

• Ohio Theatre – Historic venue for live performances
• COSI – Interactive science museum for all ages.
• Veterans Museum
• Columbus Association for the Performing Arts (CAPA) - CAPA's holiday performances, concerts, and Broadway shows keep downtown active all winter.

• Scioto Mile – Scenic riverfront park with trails and fountains
• Columbus Commons – Green space hosting concerts and community events.

The Madison is minutes from top employers, making your commute simple and stress-free:

• Nationwide Insurance - Headquarters offering careers in finance and insurance.
• JP Morgan Chase - Global financial services firm with a major Columbus campus.
• Cardinal Health - Leading healthcare services company.
• State of Ohio – More than 24,000 employees throughout Central Ohio, with many offices located downtown around the Statehouse.
• OhioHealth – Over 28,000 Central Ohio employees with Grant Medical Center downtown and multiple hospitals nearby
• City of Columbus – Over 9,000 employees across city departments, with City Hall and many administrative offices downtown.
• AEP - Corporate headquarters downtown with thousands of employees.
• The Ohio State University - Renowned educational institution and research hub.

At The Madison, amenities are designed to elevate your lifestyle:
Community Amenities

• Fitness Center – fully equipped fitness center with stunning city views
• Resort-style pool – Rooftop pool with fire pit, lounge area and grills
• Clubroom with Media Lounge – Perfect for socializing and hosting event
• Work-Share Mezzanine with Private Pods – Ideal for remote work and productivity
• Game Room with Billiards & Shuffleboard – Enjoy leisure time with friend
• Garage Parking & Bike Storage – Convenient options for your commute.

• Balconies with City Views – Stunning views of downtown Columbus overlooking the Scioto Mile
• Chef-Inspired Kitchens – Quartz countertops, stainless-steel appliances, and ceramic backsplashes
• Spa-Inspired Bathrooms – Relax with porcelain tile finishes and modern fixtures
• Keyless Entry & Full-Size Washer/Dryer – Everyday convenience built in.